Cancellation Policy
Section 1 Scope of Application
This cancellation policy applies to all contracts concluded by consumers via the website https://nopaniccoach.com with the
Institut de Résilience Émotionnelle, trading under the brand NoPanicCoach.
It applies in particular to the purchase of:
printed books
printed workbooks
e-books
digital workbooks
PDF files
audio files
digital downloads
coaching services
other digital products
other goods or services offered via the website.
A consumer is any natural person who enters into a legal transaction predominantly for private and not for commercial or self-employed professional purposes.
This cancellation policy takes into account both the legal requirements for consumers within the European Union and the legal provisions applicable to the
company at its registered office in Quebec, Canada.
Section 2 Statutory Right of Withdrawal
Provided the statutory requirements are met, you, as a consumer, have a statutory right of withdrawal.
This right allows you to withdraw from the concluded contract within the legally prescribed period without giving any reason.
The right of withdrawal applies exclusively insofar as no statutory grounds for exclusion or expiry exist.
For consumers within the European Union, the mandatory consumer protection regulations of their country of residence apply.
For customers outside the European Union, the applicable statutory provisions of their country of residence apply
as well as the statutory regulations of the company's registered office in Quebec, Canada, insofar as these are applicable.
Section 3 Commencement and Duration of the Withdrawal Period
Unless otherwise stipulated by law, the withdrawal period is 14 calendar days.
The period begins:
For physical products
on the day on which you or a person designated by you receive the goods.
If several goods from an order are delivered separately, the period begins only upon receipt of the last delivery.
For goods delivered in multiple shipments, the cancellation period begins upon receipt of the last shipment.
For services,
the cancellation period begins on the date the contract is concluded.
For digital products,
the cancellation period begins upon conclusion of the contract.
For digital content, the special provisions regarding the expiry of the right of cancellation apply in accordance with the following regulations.
Section 4 Exercising the Right of Cancellation
To exercise your right of cancellation, you must inform us of your decision by means of a clear statement.
This can be, for example, a letter, an email, or another clear written statement.
The statement must be sent before the cancellation period expires.
The cancellation notice should be sent to:
Institut de Résilience Émotionnelle
NoPanicCoach
Christiane Sander
35 Rue des Ormes
Saint-Hippolyte
Quebec
Canada
Email:
contact@nopaniccoach.com
Website:
https://nopaniccoach.com
Use of the attached sample cancellation form is voluntary.
Section 5 Consequences of Cancellation
If you effectively cancel the contract, we will reimburse all payments received from you, including standard delivery charges, to the extent permitted by law.
We will not reimburse any additional costs incurred because you chose a delivery method other than the least expensive standard delivery option offered by us.
The reimbursement will be made immediately and at the latest within the legally prescribed period.
We will generally use the same payment method for the reimbursement that you used for the original transaction, unless expressly agreed otherwise.
You will not incur any additional fees for the refund.
For goods deliveries, we may refuse the refund until
we have received the goods back or
you have provided proof that you have sent the goods back,
whichever occurs first.
Cancellation Policy
Section 1 Scope of Application
This cancellation policy applies to all contracts concluded
by consumers
via the website https://nopaniccoach.com with the
Institut de Résilience Émotionnelle, trading under
the brand NoPanicCoach.
It applies in particular to the purchase of:
printed books
printed workbooks
e-books
digital workbooks
PDF files
audio files
digital downloads
coaching services
other digital products
other goods or services offered via the website.
A consumer is any natural person who enters into a
legal transaction predominantly
for private and not for commercial or self-employed
professional purposes.
This cancellation policy takes into account both the
legal requirements
for consumers within the European Union and the
legal provisions applicable to the
company at its registered office in Quebec, Canada.
Section 2 Statutory Right of Withdrawal
Provided the statutory requirements are met, you,
as a consumer,
have a statutory right of withdrawal.
This right allows you to withdraw from the concluded contract
within the legally prescribed period without giving any reason.
The right of withdrawal applies exclusively insofar as
no statutory grounds for exclusion or expiry exist.
For consumers within the European Union, the mandatory
consumer protection regulations of their country of
residence apply.
For customers outside the European Union,
the applicable statutory provisions
of their country of residence apply
as well as the statutory regulations of the company's registered
office in Quebec, Canada, insofar as these are applicable.
Section 3 Commencement and Duration
of the Withdrawal Period
Unless otherwise stipulated by law, the withdrawal
period is 14 calendar days.
The period begins:
For physical products
on the day on which you or a person designated
by you receive the goods.
If several goods from an order are delivered separately,
the period begins only upon receipt of the last delivery.
For goods delivered in multiple shipments, the cancellation
period begins upon receipt of the last shipment.
For services,
the cancellation period begins on the date the
contract is concluded.
For digital products,
the cancellation period begins upon conclusion
of the contract.
For digital content, the special provisions
regarding the expiry of
the right of cancellation apply in accordance
with the following regulations.
Section 4 Exercising the Right of Cancellation
To exercise your right of cancellation, you must inform us of
your decision by means of a clear statement.
This can be, for example, a letter, an email,
or another clear written statement.
The statement must be sent before the
cancellation period expires.
The cancellation notice should be sent to:
Institut de Résilience Émotionnelle
NoPanicCoach
Christiane Sander
35 Rue des Ormes
Saint-Hippolyte
Quebec
Canada
Email:
contact@nopaniccoach.com
Website:
https://nopaniccoach.com
Use of the attached sample cancellation form is voluntary.
Section 5 Consequences of Cancellation
If you effectively cancel the contract, we will reimburse
all payments received from you,
including standard delivery charges,
to the extent permitted by law.
We will not reimburse any additional
costs incurred because yo
u chose a delivery method other
than the least expensive standard delivery
option offered by us.
The reimbursement will be made
immediately and at the latest
within the legally prescribed period.
We will generally use the same payment method for the
reimbursement that you used for the original transaction,
unless expressly agreed otherwise.
You will not incur any additional fees for the refund.
For goods deliveries, we may refuse the refund until
we have received the goods back or
you have provided proof that you have sent the goods back,
whichever occurs first.
Cancellation Policy
Section 1 Scope of Application
This cancellation policy applies to all contracts concluded by consumers via the website https://nopaniccoach.com with the
Institut de Résilience Émotionnelle, trading under the brand NoPanicCoach.
It applies in particular to the purchase of:
printed books
printed workbooks
e-books
digital workbooks
PDF files
audio files
digital downloads
coaching services
other digital products
other goods or services offered via the website.
A consumer is any natural person who enters into a legal transaction predominantly
for private and not for commercial or self-employed professional purposes.
This cancellation policy takes into account both the legal requirements for consumers
within the European Union and the legal provisions applicable to the
company at its registered office in Quebec, Canada.
Section 2 Statutory Right of Withdrawal
Provided the statutory requirements are met, you, as a consumer, have a statutory right of withdrawal.
This right allows you to withdraw from the concluded contract within the legally prescribed period without giving any reason.
The right of withdrawal applies exclusively insofar as no statutory grounds for exclusion or expiry exist.
For consumers within the European Union, the mandatory consumer protection regulations of their country of residence apply.
For customers outside the European Union, the applicable statutory provisions of their country of residence apply
as well as the statutory regulations of the company's registered office in Quebec, Canada, insofar as these are applicable.
Section 3 Commencement and Duration of the Withdrawal Period
Unless otherwise stipulated by law, the withdrawal period is 14 calendar days.
The period begins:
For physical products
on the day on which you or a person designated by you receive the goods.
If several goods from an order are delivered separately, the period begins only upon receipt of the last delivery.
For goods delivered in multiple shipments, the cancellation period begins upon receipt of the last shipment.
For services,
the cancellation period begins on the date the contract is concluded.
For digital products,
the cancellation period begins upon conclusion of the contract.
For digital content, the special provisions regarding the expiry of the right of cancellation apply in
accordance with the following regulations.
Section 4 Exercising the Right of Cancellation
To exercise your right of cancellation, you must inform us of your decision by means of a clear statement.
This can be, for example, a letter, an email, or another clear written statement.
The statement must be sent before the cancellation period expires.
The cancellation notice should be sent to:
Institut de Résilience Émotionnelle
NoPanicCoach
Christiane Sander
35 Rue des Ormes
Saint-Hippolyte
Quebec
Canada
Email:
contact@nopaniccoach.com
Website:
https://nopaniccoach.com
Use of the attached sample cancellation form is voluntary.
Section 5 Consequences of Cancellation
If you effectively cancel the contract, we will reimburse all payments received from you,
including standard delivery charges, to the extent permitted by law.
We will not reimburse any additional costs incurred because you chose a delivery method
other than the least expensive standard delivery option offered by us.
The reimbursement will be made immediately and at the latest within the legally prescribed period.
We will generally use the same payment method for the reimbursement that you used for the original transaction,
unless expressly agreed otherwise.
You will not incur any additional fees for the refund.
For goods deliveries, we may refuse the refund until
we have received the goods back or
you have provided proof that you have sent the goods back,
whichever occurs first.
Section 6 Return of Physical Goods
After exercising a valid right of withdrawal, physical products must be returned or handed over to us immediately, but no later than within the legally prescribed
period following the submission of the notice of withdrawal.
Returns should be sent to the following address:
Institut de Résilience Émotionnelle
Brand: NoPanicCoach
35 Rue des Ormes
Saint-Hippolyte
Quebec
Canada
The goods should be returned, if possible, in their original packaging and with all accessories, inserts, and any protective packaging.
The absence of the original packaging alone does not invalidate the right of withdrawal, provided the goods are returned with sufficient protection.
Section 7 Return Shipping Costs
To the extent permitted by law and provided no mandatory consumer protection regulations stipulate otherwise, consumers bear the direct costs of return shipping.
This applies in particular to international returns outside of Canada.
Any import duties, customs fees, or other charges incurred in connection with the return shipment are to be borne by the sender,
unless otherwise required by law.
For international returns, we recommend insured shipping with tracking.
Section 8 Inspection of Returned Goods
Upon receipt of the returned goods, they will be inspected within a reasonable timeframe.
The inspection serves solely to determine:
whether the goods have been returned complete,
whether they are properly packaged,
whether there is any damage,
whether signs of use exceed what is necessary to ascertain the condition, properties, and functionality,
and whether any legal grounds for exclusion exist.
The mere inspection of the goods, as would be customary in a retail store, naturally does not result in any reduction in value.
Section 9 Reduction in Value of Goods
You are only liable for any reduction in value of the goods if this reduction in value is due to handling of the goods
that was not necessary to ascertain their condition, properties, and functionality.
A reduction in value may occur, in particular, if:
Books or workbooks have been permanently damaged,
Pages have been written on, drawn on, or torn out,
Protective films have been removed if they were necessary for resale,
Significant soiling has occurred,
The goods have been handled improperly,
Components or accessories are missing.
The legally permissible consideration of a reduction in value remains unaffected.
Section 10 Refund of the Purchase Price
After receipt and inspection of the returned goods, the refund will be issued within the legally prescribed time limits.
The refund will generally be issued via the same payment method used for the original order, unless otherwise agreed.
Costs already incurred for special services, express shipping, or expressly selected additional shipping options will only be refunded if there is a legal obligation to do so.
Refunds will only be issued for the actual purchase price paid and the legally reimbursable shipping costs.
Any fees charged by credit institutions, credit card companies or payment service providers, over which we have no control, are not our responsibility.
Section 6 Return of Physical Goods
After exercising a valid right of withdrawal, physical
products must be returned or handed over to us immediately,
but no later than within the
legally prescribed period after submitting the
declaration of withdrawal.
Returns should be sent to the following address:
Institut de Résilience Émotionnelle
Brand: NoPanicCoach
35 Rue des Ormes
Saint-Hippolyte
Quebec
Canada
The goods should be returned in their original packaging,
if possible, and
with all accessories, inserts, and any
protective packaging.
The absence of original packaging does not, in itself,
lose the right of withdrawal, provided the goods
are returned with sufficient
protection.
Section 7 Return Shipping Costs
To the extent permitted by law and provided no mandatory
consumer protection regulations stipulate otherwise,
consumers bear the direct
costs of return shipping.
This applies in particular to international returns
outside of Canada.
Any import duties, customs fees, or other charges
incurred in connection with the return
are the responsibility of the sender,
unless otherwise required by law.
For international returns, we recommend
insured shipping with tracking.
Section 8 Inspection of Returned Goods
Upon receipt of the returned goods,
they will be inspected within
a reasonable timeframe.
The inspection serves solely to determine:
whether the goods have been returned complete,
whether they are properly packaged,
whether there is any damage,
whether there are signs of use beyond
what is necessary to examine the
condition, properties, and functionality,
and whether any legal grounds for exclusion exist.
The mere inspection of the goods,
as would be customary in a retail store,
naturally does not result in a
reduction in value.
Section 9 Diminution in Value of Goods
You are only liable for any diminution in value of the goods
if this diminution in value is due to handling of the
goods that was not necessary for examining their condition,
properties, and functionality.
Diminution in value may occur in particular if:
books or workbooks have been permanently damaged,
pages have been written on, drawn on, or torn out,
protective films have been removed,
provided these were necessary for
resale,
significant soiling has occurred,
the goods have been handled improperly,
components or accessories are missing.
The legally permissible consideration
of a diminution in value remains unaffected.
Section 10 Refund of the Purchase Price
After receipt and inspection of the returned goods,
the refund will be issued within the legally
prescribed time limits.
The refund will generally be issued via the same
payment method used for the original order,
unless otherwise agreed.
... Costs already incurred for special services,
express shipping, or explicitly selected additional
shipping options will only be refunded if
there is a legal obligation to do so.
Refunds will only be issued for the actual
purchase price paid and the legally reimbursable
shipping costs.
Any fees charged by banks,
credit card companies, or payment service providers,
over which we
have no control, are not our
responsibility.
Section 6 Return of Physical Goods
After exercising a valid right of withdrawal, physical products must be returned or handed over to us immediately,
but no later than within the legally prescribed
period following the submission of the notice of withdrawal.
Returns should be sent to the following address:
Institut de Résilience Émotionnelle
Brand: NoPanicCoach
35 Rue des Ormes
Saint-Hippolyte
Quebec
Canada
The goods should be returned, if possible, in their original packaging and with all accessories, inserts, and any protective packaging.
The absence of the original packaging alone does not invalidate the right of withdrawal,
provided the goods are returned with sufficient protection.
Section 7 Return Shipping Costs
To the extent permitted by law and provided no mandatory consumer protection regulations
stipulate otherwise, consumers bear the direct costs of return shipping.
This applies in particular to international returns outside of Canada.
Any import duties, customs fees, or other charges incurred in connection with the return shipment are to be borne by the sender,
unless otherwise required by law.
For international returns, we recommend insured shipping with tracking.
Section 8 Inspection of Returned Goods
Upon receipt of the returned goods, they will be inspected within a reasonable timeframe.
The inspection serves solely to determine:
whether the goods have been returned complete,
whether they are properly packaged,
whether there is any damage,
whether signs of use exceed what is necessary to ascertain the condition, properties, and functionality,
and whether any legal grounds for exclusion exist.
The mere inspection of the goods, as would be customary in a retail store, naturally does not result in any reduction in value.
Section 9 Reduction in Value of Goods
You are only liable for any reduction in value of the goods if this reduction in value is due to handling of the goods
that was not necessary to ascertain their condition, properties, and functionality.
A reduction in value may occur, in particular, if:
Books or workbooks have been permanently damaged,
Pages have been written on, drawn on, or torn out,
Protective films have been removed if they were necessary for resale,
Significant soiling has occurred,
The goods have been handled improperly,
Components or accessories are missing.
The legally permissible consideration of a reduction in value remains unaffected.
Section 10 Refund of the Purchase Price
After receipt and inspection of the returned goods, the refund will be issued within the legally prescribed time limits.
The refund will generally be issued via the same payment method used for the original order, unless otherwise agreed.
Costs already incurred for special services, express shipping, or expressly selected additional shipping options will only
be refunded if there is a legal obligation to do so.
Refunds will only be issued for the actual purchase price paid and the legally reimbursable shipping costs.
Any fees charged by credit institutions, credit card companies or payment service providers,
over which we have no control, are not our responsibility.
Section 11 Digital Products and Downloads
Digital products are provided exclusively in electronic form and include, in particular:
E-books
Digital workbooks
PDF files
Audio files
Meditations
Digital worksheets
Digital supplementary materials
QR code content
Other digital downloads
After successful payment, the customer receives access to the purchased digital product via the designated delivery method.
The contractual service is deemed to have commenced upon provision of the digital product.
Digital products are provided exclusively for personal, private, and non-transferable use.
The purchase of a digital product does not transfer ownership of the content. Only a simple, non-exclusive, non-transferable
and revocable right of use is granted within the framework of these terms and conditions.
Section 12 Expiration of the Right of Withdrawal for Digital Content
For digital content that is not delivered on a physical data carrier, the statutory right of withdrawal generally only applies until the commencement of the contract performance.
The right of withdrawal expires prematurely if:
You have expressly consented to us beginning performance of the contract before the withdrawal period has expired,
You have confirmed that you are aware that by giving this consent you will lose your statutory right of withdrawal,
and we have provided you with the digital content or access to it.
By completing the order process and the commencement of provision, you expressly declare this consent, insofar as this is required under the applicable legal provisions.
Section 13 Special Provisions for E-books, PDFs, and Audio Files
E-books, PDF files, audio files, and comparable digital content cannot generally be returned or exchanged after provision,
insofar as the right of withdrawal has effectively expired in accordance with the statutory provisions.
A refund is not available if:
the product has already been downloaded,
a download link has been provided,
access to digital content has been activated,
QR code content has been used,
streaming content has already started, or
digital supplementary materials have already been made available.
This does not affect mandatory statutory warranty rights, particularly in the case of significant technical defects or demonstrably faulty delivery.
Section 14 License and Terms of Use for Digital Content
By purchasing a digital product, the buyer receives the right to use it exclusively for personal purposes.
The following are specifically prohibited:
Distribution to third parties,
Resale,
Rental,
Publication,
Reproduction beyond private use,
Uploading to internet platforms,
Making available in cloud services for third parties,
Public performance or distribution,
Editing or modifying with subsequent distribution,
Use for training, seminar, or commercial purposes without prior written authorization.
Copyrights, trademarks, and other intellectual property rights remain exclusively with the Institut de Résilience Émotionnelle or the respective rights holders.
Section 15 Technical Provision of Digital Content
Digital products are provided via the technical systems or platforms specified on the website.
The customer is responsible for:
providing a valid email address,
maintaining a functioning internet connection,
using suitable hardware and software,
saving downloads immediately after they are made available,
keeping access data confidential.
If the download is not possible due to technical problems on the provider's side, we will make the digital content available again.
We assume no liability for technical problems that are beyond our control – in particular those caused by internet outages, end devices, software configurations,
or third-party providers – to the extent permitted by law.
Section 11 Digital Products and Downloads
Digital products are provided exclusively in
electronic form and include, in particular:
E-books
Digital workbooks
PDF files
Audio files
Meditations
Digital worksheets
Digital accompanying materials
QR code content
Other digital downloads
After successful payment, the customer
will receive access to the purchased digital product via
the designated delivery method.
The contractual service is considered to have commenced
upon provision of the digital product.
Digital products are provided exclusively for personal,
private, and non-transferable use.
The purchase of a digital product does not transfer ownership
of the content. Only
a simple,
non-exclusive, non-transferable, and revocable
right of use is granted within the framework of
these terms and conditions.
Section 12 Expiry of the Right of Withdrawal for Digital Content
For digital content that is not delivered on a physical data carrier,
the statutory right of withdrawal exists
generally only until the commencement of the
contract performance.
The right of withdrawal expires prematurely if:
you have expressly consented to us beginning the
performance of the contract before
the expiry of the withdrawal period,
you have confirmed that you are aware that
by giving this consent you will lose your statutory
right of withdrawal,
and we have provided you with the digital content or access to it.
By completing the order process and the commencement of the
provision, you expressly declare this consent,
to the extent required by the applicable statutory provisions.
... Section 13 Special Provisions for E-books, PDFs, and
Audio Files
E-books, PDF files, audio files, and
comparable digital content cannot, in principle, be returned
or exchanged after
provision, insofar as the right of withdrawal has expired
in accordance with statutory regulations.
In particular, there is no entitlement to a refund
if:
the product has already been downloaded,
a download link has been provided,
access to digital content has been activated,
QR code content has been used,
streaming content has already been started, or
digital accompanying materials have already
been made available.
This does not affect mandatory statutory
warranty rights, especially in the case of significant
technical defects or demonstrably faulty
provision.
Section 14 License and Terms of Use for Digital Content
By purchasing a digital product, the
buyer receives exclusively the right
for personal use.
The following are specifically prohibited:
Distribution to third parties,
Resale,
Rental,
Publication,
Reproduction beyond private use,
Uploading to internet platforms,
Making available in cloud services for third parties,
Public performance or distribution,
Editing or modification followed by
Distribution,
Use for training, seminar, or commercial
purposes without prior written authorization.
Copyrights, trademarks, and other intellectual property rights
remain fully with
Institut de Résilience Émotionnelle or
the respective rights holders.
Section 15 Technical Provision of Digital Content
Digital products are provided via
the technical
systems or platforms specified on the website.
... The customer is responsible for:
providing a valid email address,
maintaining a working internet connection,
using suitable hardware and software,
saving downloads immediately after they are made available,
keeping access data confidential.
If the download is not possible due to technical problems
on the provider's side,
we will make the digital content available again.
We assume no liability for technical problems that are outside our
control – in particular those caused by
internet outages, end devices, software configurations,
or third-party providers – to the extent permitted by law.
Section 11 Digital Products and Downloads
Digital products are provided exclusively in electronic form and include, in particular:
E-books
Digital workbooks
PDF files
Audio files
Meditations
Digital worksheets
Digital supplementary materials
QR code content
Other digital downloads
After successful payment, the customer receives access to the purchased digital product via the designated delivery method.
The contractual service is deemed to have commenced upon provision of the digital product.
Digital products are provided exclusively for personal, private, and non-transferable use.
The purchase of a digital product does not transfer ownership of the content. Only a simple, non-exclusive, non-transferable
and revocable right of use is granted within the framework of these terms and conditions.
Section 12 Expiration of the Right of Withdrawal for Digital Content
For digital content that is not delivered on a physical data carrier, the statutory right of withdrawal generally only
applies until the commencement of the contract performance.
The right of withdrawal expires prematurely if:
You have expressly consented to us beginning performance of the contract before the withdrawal period has expired,
You have confirmed that you are aware that by giving this consent you will lose your statutory right of withdrawal,
and we have provided you with the digital content or access to it.
By completing the order process and the commencement of provision, you expressly declare this consent,
insofar as this is required under the applicable legal provisions.
Section 13 Special Provisions for E-books, PDFs, and Audio Files
E-books, PDF files, audio files, and comparable digital content cannot generally be returned or exchanged after provision,
insofar as the right of withdrawal has effectively expired in accordance with the statutory provisions.
A refund is not available if:
the product has already been downloaded,
a download link has been provided,
access to digital content has been activated,
QR code content has been used,
streaming content has already started, or
digital supplementary materials have already been made available.
This does not affect mandatory statutory warranty rights, particularly in the case of significant technical defects
or demonstrably faulty delivery.
Section 14 License and Terms of Use for Digital Content
By purchasing a digital product, the buyer receives the right to use it exclusively for personal purposes.
The following are specifically prohibited:
Distribution to third parties,
Resale,
Rental,
Publication,
Reproduction beyond private use,
Uploading to internet platforms,
Making available in cloud services for third parties,
Public performance or distribution,
Editing or modifying with subsequent distribution,
Use for training, seminar, or commercial purposes without prior written authorization.
Copyrights, trademarks, and other intellectual property rights remain exclusively with
the Institut de Résilience Émotionnelle or the respective rights holders.
Section 15 Technical Provision of Digital Content
Digital products are provided via the technical systems or platforms specified on the website.
The customer is responsible for:
providing a valid email address,
maintaining a functioning internet connection,
using suitable hardware and software,
saving downloads immediately after they are made available,
keeping access data confidential.
If the download is not possible due to technical problems on the provider's side, we will make the digital content available again.
We assume no liability for technical problems that are beyond our control –
in particular those caused by internet outages, end devices, software configurations,
or third-party providers – to the extent permitted by law.
Section 16 Special Provisions for Coaching and Consulting Services
The statutory right of withdrawal applies to services, in particular coaching, consulting, or mentoring services, unless this right is excluded or has expired prematurely under statutory provisions.
If you expressly request that the service begin during the withdrawal period, you agree that we may begin performance of the contract before the withdrawal period expires.
If we have fully performed the service before the withdrawal period has expired, your statutory right of withdrawal expires, provided that you have previously expressly consented
and confirmed that you are aware of this loss of rights.
If the service is partially performed at your express request within the withdrawal period and you subsequently withdraw from the contract, compensation for the
value of the services already provided up to the time of withdrawal may be demanded, to the extent permitted by law.
``` Section 17 Exclusion of the Right of Withdrawal for Personalized Products
There is no right of withdrawal for contracts concerning goods or digital content that are manufactured according to customer specifications or are clearly tailored to the
personal needs of the customer.
This includes, in particular:
individually created coaching materials,
personalized work materials,
individually compiled exercise programs,
personalized digital content,
custom-made products,
and other services that are created exclusively for a specific person.
The statutory warranty rights remain unaffected.
Section 18 Vouchers and Pre-orders
When purchasing vouchers, the right of withdrawal is governed by the applicable statutory provisions.
If a voucher has already been redeemed and the corresponding service has been fully rendered, the statutory provisions regarding the expiry of the right of withdrawal apply.
For pre-orders, the withdrawal period generally begins only upon conclusion of the contract and is otherwise governed by the applicable statutory provisions.
Section 19 International Orders
Since the supplier is based in Quebec, Canada, and distributes its products internationally, different mandatory consumer protection regulations
may apply depending on the customer's place of residence.
To the extent that mandatory legal provisions of the consumer's country of residence provide for more extensive rights, these remain unaffected.
Otherwise, the regulations described in this cancellation policy apply.
Section 20 Sample Cancellation Form
If you wish to cancel the contract, you may use this form. Use of this form is voluntary.
Sample Cancellation Form
To:
Institut de Résilience Émotionnelle
NoPanicCoach
35 Rue des Ormes
Saint-Hippolyte
Quebec
Canada
Email: contact@nopaniccoach.com
I/We hereby cancel the contract I/we concluded for the purchase of the following goods or the provision of the following service:
Ordered on: ______________________________
Received on: ______________________________
Name of consumer:
Address:
Signature (only for notification on paper):
Date:
Section 21 Final Provisions
Should individual provisions of this cancellation policy be or become wholly or partially invalid or unenforceable, the validity of the remaining provisions shall remain unaffected.
The applicable statutory consumer protection regulations in force at the time of conclusion of the contract shall apply.
This cancellation policy was created for the offerings of the Institut de Résilience Émotionnelle under the brand NoPanicCoach and is geared towards the
sale of physical products, digital content and services.
Section 16 Special Provisions for Coaching and
Consulting Services
For services, in particular coaching,
consulting, or mentoring services, the statutory
right of withdrawal applies, unless this right is
excluded or has expired prematurely under the statutory
provisions.
If you expressly request that the service begin
during the withdrawal period, you agree
that we may begin fulfilling the contract
before the withdrawal period expires.
If we have fully performed the service
before the withdrawal period has expired, your
statutory right of withdrawal expires,
provided that you have previously expressly
agreed to this and confirmed that you
are aware of this loss of rights.
If the service is already partially provided at your express
request within the withdrawal period
and you subsequently withdraw from the contract
effectively, compensation may be demanded for
the services already provided up to the time of withdrawal,
to the extent permitted by law.
Section 17 Exclusion of the Right of Withdrawal for
Personalized Products
There is no right of withdrawal for contracts concerning
goods or digital content that are manufactured according to
customer specifications or clearly tailored to the personal needs
of the customer.
This includes, in particular:
individually created coaching materials,
personalized work materials,
individually compiled exercise programs,
personalized digital content,
custom-made products,
and other services that are created exclusively
for a specific person.
The statutory warranty rights remain
unaffected.
Section 18 Vouchers and Pre-orders
When purchasing vouchers, the
right of withdrawal is governed by the applicable
statutory provisions.
If a voucher has already been redeemed and the
corresponding service has been fully rendered,
the statutory provisions regarding the expiry
of the right of withdrawal apply.
For pre-orders, the withdrawal period
generally begins only upon conclusion of the contract
and is otherwise governed by the applicable
statutory provisions.
Section 19 International Orders
Since the provider is based in Quebec (Canada)
and distributes its products internationally, different
mandatory consumer protection regulations may
apply depending on the customer's
place of residence.
Insofar as mandatory statutory provisions of the
state of residence of the consumer provide
further rights, these remain unaffected.
Otherwise, the regulations described in this cancellation policy
apply.
... Section 20 Sample Cancellation Form
If you wish to cancel the contract, you can
use this form. Use is voluntary.
Model Cancellation Form
To:
Institut de Résilience Émotionnelle
NoPanicCoach
35 Rue des Ormes
Saint-Hippolyte
Quebec
Canada
Email: contact@nopaniccoach.com
I/We hereby cancel the contract I/we concluded
for the purchase of the following goods or
the provision of the following service:
Ordered on: ______________________________
Received on: ______________________________
Name of consumer:
Address:
Signature (only if submitted on paper):
Date:
Section 21 Final Provisions
Should any provision of this cancellation policy be or
become wholly or partially invalid or unenforceable,
the validity of the remaining provisions shall remain unaffected.
The applicable statutory consumer
protection regulations at the time of contract conclusion apply.
This cancellation policy was created for the offers
of the Institut de Résilience Émotionnelle under the
NoPanicCoach brand and is geared towards the sale
of physical products, digital content, and
services.
Section 16 Special Provisions for Coaching and Consulting Services
For services, in particular coaching, consulting, or mentoring services,
the statutory right of withdrawal applies, unless this right is excluded by law
or has expired prematurely.
If you expressly request that the service begin during the withdrawal period,
you agree that we may begin fulfilling the contract before the withdrawal period expires.
If we have fully performed the service before the withdrawal period has expired, your
statutory right of withdrawal expires, provided you have previously expressly agreed and confirmed
that you are aware of this loss of rights.
If, at your express request, the service is partially performed within the
withdrawal period and you subsequently withdraw from the contract, compensation for the value of the services already performed
up to the time of withdrawal may be demanded, insofar as this is legally permissible.
Section 17 Exclusion of the Right of Withdrawal for Personalized Products
There is no right of withdrawal for contracts concerning goods or digital content that are
manufactured according to customer specifications or clearly tailored to the personal needs of the
customer.
This includes, in particular:
individually created coaching materials,
personalized work materials,
individually compiled exercise programs,
personalized digital content,
custom-made products,
and other services that are created exclusively for a specific person.
The statutory warranty rights remain unaffected.
Section 18 Vouchers and Pre-orders
When purchasing vouchers, the right of withdrawal is governed by the
applicable statutory provisions.
If a voucher has already been redeemed and the corresponding service has been fully rendered,
the statutory provisions regarding the expiry of the right of withdrawal apply.
For pre-orders, the withdrawal period generally begins only upon conclusion of the contract
and is otherwise governed by the applicable statutory provisions.
Section 19 International Orders
Since the supplier is based in Quebec, Canada, and distributes its products internationally,
different mandatory consumer protection regulations may apply depending on the customer's place of residence.
To the extent that mandatory legal provisions of the consumer's country of residence provide for more extensive rights,
these remain unaffected.
Otherwise, the regulations described in this cancellation policy apply.
Section 20 Model Cancellation Form
If you wish to cancel the contract, you may use this form. Use is voluntary.
Model Cancellation Form
To:
Institut de Résilience Émotionnelle
NoPanicCoach
35 Rue des Ormes
Saint-Hippolyte
Quebec
Canada
Email: contact@nopaniccoach.com
I/We hereby cancel the contract I/we concluded for the purchase of the following goods or
the provision of the following service:
Ordered on: ______________________________
Received on: ______________________________
Name of consumer:
Address:
Signature (only for notification on paper):
Date:
Section 21 Final Provisions
Should individual provisions of this cancellation policy be or become wholly or partially invalid or
unenforceable, the validity of the remaining provisions shall remain unaffected.
The applicable statutory consumer protection regulations in force at the time of conclusion of the contract shall apply.
This cancellation policy was created for the offerings of the Institut de Résilience Émotionnelle under the
brand NoPanicCoach and is geared towards the sale of physical products, digital content and services.